Terms and conditions of this website and the content of this website shall be governed and construed in accordance with the laws of Thailand, and the user and PLC Real Estate agree that the courts of Thailand shall have exclusive jurisdiction to adjudicate any disputes that may arise of this website.
Copyright
All content and design on this website are protected by copyright, trademark and other intellectual property rights and are the property of PLC Real Estate or published with the permission of third party copyright owners. You may print or download such materials in electronic form to a local hard drive for your personal, non-commercial use. You may not alter or otherwise make any changes to any materials you print or download, including without limitation, deleting any copyright or proprietary notices. All other uses, including without limitation the distribution, copying, modification or reproduction or commercial use of any materials or content on this website, are prohibited. The reproduction license also does not permit any incorporation in any form of the content or any part of the website into any other work or publication.
Links to this website from relevant third-party websites are welcome. However, if an PLC Real Estate requests removal of a third-party link to this website, this must be done within 24 hours of the request.
Exclusion of Warranty
PLC Real Estate endeavors to ensure that the material and information contained on this website is as accurate as possible. However, we provide no warranties of any kind with respect to this website and/or the materials available on this website. PLC Real Estate makes no representations or warranties of any kind (express or implied) as to the operation of this website or the accuracy, completeness, timeliness or reliability of any content or data on this website.
Disclaimer
PLC Real Estate takes reasonable steps to ensure that the information provided on this website is accurate. However, we cannot guarantee its accuracy and we reserve the right to change this information at any time without notice. This includes these terms and conditions.
To the fullest extent permitted by law, PLC Real Estate disclaims all liability for any loss or damage arising from the use of this website or reliance on the content of this website.
PLC Real Estate disclaims all liability for any damages to, or viruses that may infect, your computer equipment or other property as a result of your access, browsing, or use of this website.
In no event shall PLC Real Estate be liable for any damages, losses, injuries or claims or any direct, indirect, incidental, consequential damages of any kind (including but not limited to loss of profits, data or savings) (Solely caused by the negligence of PLC Real Estate ) in connection with the use of this website; or the copying or use of any information or materials contained or referred to in this website; or the failure or delay in the use or unavailability of any component of this website .
Appraisal letters issued by PLC Real Estate are only a marketing guide and do not represent a formal valuation.
Zero Tolerance Policy
At PLC, we have a zero-tolerance policy against abuse within our teams. We treat our clients and customers with courtesy and respect and demand the same in return.
We believe that all employees of listed companies in Asia have the right to be protected and any behavior, whether verbal or physical, that causes employees to feel uncomfortable or threatened is unacceptable.
In order for our team to maintain good relationships with our customers and clients, we ask that you all read and be aware of the following content that we consider unacceptable:
- Using inappropriate language, swearing at staff, or any other type of abusive behavior.
- Any physical violence against any staff member.
- Continuous, unrealistic demands that place undue stress on employees will not be accepted. We will honor requests whenever possible and provide an explanation if we cannot.
- Racial abuse and sexual harassment will not be tolerated.
- Causing damage to buildings or personal belongings.
We reserve the right to refuse service to anyone who violates the above guidelines. This policy applies to the entire company and to any employee working remotely from company premises in connection with company business.
Complaints Procedure
PLC Real Estate is committed to ensuring that the buying and selling process goes as smoothly as possible. However, in stressful trading, sometimes things may not always go as planned. With this in mind, we have strict processes in place to ensure that any grievances that may arise are resolved as quickly as possible.
All employees at PLC Real Estate take customer satisfaction very seriously and we will work hard to resolve issues quickly and professionally.
File a formal complaint with our sales executive
If you wish to make a formal complaint, please submit it in writing to our Sales Executive. After receiving your letter of complaint, the Sales Supervisor (or a colleague if the Sales Supervisor is out of the office for any reason) will acknowledge your letter within three working days. We will then conduct an appropriate investigation and respond to you with a formal written outcome within 15 working days from the date of receipt of your written complaint.
Please write (by letter or email) with the specific details of your complaint to:
PLC Real Estate
53 European Home Place, Nong Prue, Banglamung, Chonburi 20150
If you are still not satisfied with the outcome of this formal written process, you can take your complaint further and it will be reviewed by another senior member of staff who is not directly involved in the transaction. This further review will be sent to you within 15 business days and will include a written statement of our final opinion.
If you wish to discuss your complaint at any stage of the process,
Please call +66 800 820 0218
If you are still not satisfied with the outcome of this formal written process, you can take your complaint further and it will be reviewed by another senior member of staff who is not directly involved in the transaction. This further review will be sent to you within 15 business days and will include a written statement of our final opinion.
